• To begin the resolution, bring order to a potentially chaotic situation. Calm any agitated children and ensure the group is quieted before beginning any actions.
• Resist the inclination to show favoritism. This can be especially challenging, as the normal tendency is to attend to any perceived victim first. While this may be necessary, do not forget that the other children need equal attention.
• Allow all children to state the problem as they view it. Encourage the children to see the end action as the result and, at the same time, encourage them to diagnose the cause.
• Allow the children to state many potential solutions. Be attentive to age and development of the children, as additional explanation may be required for those children whose cognitive and language skills are not fully developed.
• Ownership of the solution is very important. Supporting them in their efforts to seek a solution helps the children feel that they played an important part in the resolution. Resist the urge to inject your ideas and solve the conflict yourself. This will waste a valuable training moment.
• Periodically check on the status of the agreed-upon solution(s). Make sure that the children pursue their solutions(s). If there are any indications that the solution is not working, revisiting the negotiating procedures may be necessary.
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